I cannot access certain Web pages from my browser
Try each of these solutions in order until the problem is resolved.
- Is the address valid?
If possible, test the Web address on a computer or another device.
- Are you able to browse other Web pages on your BlackBerry?
Try surfing other pages and check that other services such as email or instant messaging are functioning.
If no data services work, review I cannot access any Web pages after launching the browser.
- Is your browser set as an Internet Browser?
To confirm, select Options, Advanced Options, Browser and set all configurations to Internet Browser. Exact instructions may vary by device
Visit the phones and accessories page and select your phone model if you need to consult your user guide for more detailed instructions.
From the Browser press the Menu key and select Options, Browser Configuration and check:
- Show Images
- Use Background Images
- Support Embedded Media
- Does the page you are viewing require a specific browser configuration?
From the browser press the Menu key and select Options and then Browser Configuration. Set browser identification to Internet Explorer.
- Clear old information that may be using up memory.
From the browser press the Menu key and select Options, Cache Options and then Clear History and Cookies.