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How to replace a lost mobile phone and/or SIM card

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If you've lost your mobile device and/or SIM card, you can replace it with another phone or SIM card and keep the same mobile number.

First, please notify Bell Mobility of loss or theft as soon as possible.

Contact us and speak to a Bell Mobility representative (available 24/7)

Our representatives can add your lost or stolen device to the national list for lost or stolen mobile devices so that it cannot be used on Bell’s network, nor on the network of any other service provider in Canada. Learn more

This ensures your phone and/or SIM card can't be used by someone else. You will not be responsible for unauthorized usage made after you have notified us.

Second, you'll need to replace your phone or SIM card.

You can purchase products online or at a Bell store. If you are subscribed to Smart/Phone Care, you may be eligible for a new device under the enhanced warranty.

If you already have a spare mobile phone or smartphone, you can use it as your replacement phone.

If the replacement phone supports a SIM card, you will need to purchase a new Bell SIM card.

Last Updated:15/11/2013

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