What Bell Mobility self serve tasks can I do through text messaging?

What is TCARE?

TCARE is a text messaging service that lets you send short text messages to manage your Bell mobile phone service. TCARE is simple, it's fast and it's free even when you're roaming outside of Canada.

Last Update:26/05/2011

TCARE for postpaid customers (monthly plans)

As a Bell Mobility postpaid subscriber, TCARE lets you:

• Check your account balance
• Check your last payment information
• See your usage, up to the last two hours (primary phone only)
• Add any of the following mobile phone features:
  - Message Centre
  - Call Display
  - Messaging Pack Unlimited
• Add a variety of roaming features for voice, data and text messaging

Note: any changes you make to your account will take effect immediately.

How to use TCARE

Send a free text message (it can say anything) to TCARE (82273) and follow the steps in the messages you receive in return.

For example, to check your monthly balance and last payment information: 

1. Send a text message to TCARE (82273).
2. Wait for the following response:
   “Welcome to Bell TCARE. Please reply A: for account balance, B: to see your usage, C: to add a feature, D: to add a roaming feature, E: FAQs.”
3. Text back the letter "A" and wait for this response:
   "TCARE: Account balance. You should receive a text message within a few minutes with your account balance. Reply M: Main menu."
4. A message similar to this one should arrive shortly:
   "TCARE: Your current balance is $45.95. Your last payment was received on Sept 20 2010 in the amount of $65.24. Reply M: Main menu."

Last Update:26/05/2011

TCARE for prepaid customers

As a Bell Mobility prepaid customer, TCARE lets you:

• Check your prepaid account balance
• Check the expiry date of your minutes
• Add a prepaid card
• Add any of the following mobile phone features:
  - Message Centre
  - Call Display
  - Messaging Pack 500
  - Messaging Pack Unlimited
  - Roadside Assistance

Note: any changes you make to your account will take effect immediately.

How to use TCARE

Send a free text message (it can say anything) to TCARE (82273) and follow the steps in the messages you receive in return.

For example, to check your prepaid airtime balance and expiry date:

1. Send a text message to TCARE (82273).
2. Wait for the following response:
   "Welcome... Please reply A: Airtime balance/expiry date, B: Add a prepaid card, C: Add a feature, D: Feature info."
3. Text back the letter "A" and wait for this response:
   "TCARE: Airtime balance. You should receive a text message within a few minutes with your airtime balance. Reply M: Main menu."
4. A message similar to this one should arrive shortly:
   "Your current airtime balance is $99.99. Your airtime will expire on Sept 20 2010. Reply O: To add funds, M: Main menu… bell.ca/wirelessprepaid"

Last Update:26/05/2011