Can I authorize someone else to make changes to my Bell Mobility account?

As the main account holder, you can designate others as authorized contacts. These contacts can access and make certain changes to your account when calling customer service.

To add and/or remove authorized contacts online:

1. Log in to My Bell.
2. At the top of the page, click on My bills.
3. Click on Edit billing profile.
4. Click on Change next to Authorized contacts.
5. Enter the required information. To remove a contact, delete the information
6. Click Save.

If you prefer, you can contact us to designate an authorized contact person.

Authorized contacts can make the following changes to your account:

• Transfer the responsibility of a mobile phone to themselves
• Renew a contract
• Upgrade a phone
• Cancel a mobile number or wireless account
• Change the payment method when on a pre-authorized credit card payment plan using their own card
• Set an account password, which provides an added level of security

Authorized contacts have certain restrictions. The following changes can only be completed by the account holder:

• Transfer the responsibility of a mobile phone to others
• Activate additional mobile numbers (except in the case of small business accounts)
• Reactivate an account that was cancelled for non-payment
• Upgrade from a Prepaid to a monthly plan
• Set up an allowance or automatic top-up program on Prepaid plans
• Complete a risk assessment and credit verification

Last Updated:22/07/2011