If your Bell Mobility phone isn’t working as expected, you can often fix it yourself. Try these basic troubleshooting steps:
- Make sure your phone has the latest software. If not, update to the latest version.
- Remove then reinsert the battery for a simple reset.
- If you’re having trouble with an app, close it then restart it.
- If you’re having trouble with the Internet connection, check the data settings. For example, make sure airplane mode is off.
See our device support section for help on a variety of topics.
If you’re still having issues, contact us for help or visit a participating in-store repair location where a certified technician can help provide same day or next day repairs. A Bell representative will determine if your phone needs repair and confirm if the problem is covered by the manufacturer's warranty.Smart/Phone Care terms and conditions for details.