What is Voicemail to Text and how do I use it?

What is Voicemail to Text?

Voicemail to Text converts your voice messages into text messages and delivers them to your mobile phone. You can quickly read your messages when you're busy or unable to dial in.

Voicemail to Text supports English and French.

Your mobile phone or smartphone must be able to receive text messages in order to use Voicemail to Text.

You can add Voicemail to Text to your Bell Mobility rate plan for a monthly fee. You must subscribe to a basic voicemail plan like Message Centre in order to use the Voicemail to Text feature.

Last Update:21/09/2011

Using Voicemail to Text

Once you subscribe to the Voicemail to Text feature, your voice messages will be sent to your phone as text messages. Here's how:

1. A caller leaves you a voice message.
2. The message is converted to text. On average, it takes up to 1 minute to convert a voice message into a text message.
3. You receive your voice message as a text message on your mobile phone.

You can easily respond to and/or forward the message as you would any other text message.

Deleting messages

Deleting a Voicemail to Text message does not delete the voice message in your voicemail box. You should dial into your voicemail box and delete messages from time to time to ensure you do not reach your mailbox limits.

Caller ID

If caller ID information is available, you’ll receive it as part of the Voicemail to Text message. If it’s not included, the person may have blocked their caller ID information.

Long messages

Depending on the length of the voice message, a maximum of three text messages (460 characters in length) will be used to convey its content. Messages exceeding this limit will be truncated and an ellipses will appear at the end of the third text message. You'll need to call into your voicemail to hear the rest of the message.

Unclear messages

If a word is unclear, a question mark will appear after the word, which will be spelled out phonetically.

An underscore ( __ ) will replace words that are garbled or muffled.

If the Voicemail to Text system is unable to understand a voicemail message, you’ll receive a text message that says "[Caller] called and left you a new message that could not be converted. To hear it call your voicemail." Reasons for this will vary but may include poor sound quality or a caller switching between French and English during the message.

Hang ups

In the event of a hang up, you'll receive a Voicemail to Text with the following message: "[Caller] called but did not leave you a message."

Last Update:21/09/2011

Deleting messages

Deleting a Voicemail to Text message does not delete the voice message in your voicemail box. You should dial into your voicemail box and delete messages from time to time to ensure you do not reach your mailbox limits.

Last Update:21/09/2011

Caller ID

If caller ID information is available, you’ll receive it as part of the Voicemail to Text message. If it’s not included, the person may have blocked their caller ID information.

Last Update:21/09/2011

Long messages

Depending on the length of the voice message, a maximum of three text messages (460 characters in length) will be used to convey its content. Messages exceeding this limit will be truncated and an ellipses will appear at the end of the third text message. You'll need to call into your voicemail to hear the rest of the message.

Last Update:21/09/2011

Unclear messages

If a word is unclear, a question mark will appear after the word, which will be spelled out phonetically.

An underscore ( __ ) will replace words that are garbled or muffled.

If the Voicemail to Text system is unable to understand a voicemail message, you’ll receive a text message that says "[Caller] called and left you a new message that could not be converted. To hear it call your voicemail." Reasons for this will vary but may include poor sound quality or a caller switching between French and English during the message.

Last Update:21/09/2011

Hang ups

In the event of a hang up, you'll receive a Voicemail to Text with the following message: "[Caller] called but did not leave you a message."

Last Update:21/09/2011

Subscribing to Voicemail to Text

You can add Voicemail to Text to your Bell Mobility rate plan:

• Online 
• By phone

Last Update:21/09/2011