I have questions about wireless number portability and transferring my mobile phone number to Bell

What is wireless number portability?

Wireless number portability lets you keep the same phone number when changing wireless service providers. You can keep your phone number when switching from:

• one wireless service provider to another;
• a home phone service to a wireless service;
• a wireless service to a home phone service.

Last Update:01/11/2010

Can I transfer a pager or fax number to Bell?

Pager numbers cannot be transferred. However, you can transfer a number used to send and receive faxes.

Last Update:01/11/2010

Can any number be transferred?

Not all numbers are transferable. For example, the following cannot be transferred:

• Inactive numbers
• Pager numbers
• Numbers from areas that do not support transfers of phone numbers

You'll be able to check if your number is transferable by visiting a Bell store or checking your number yourself.

Last Update:01/11/2010

Can I keep my phone number if I move to a different city?

You cannot keep your number when moving to a new town or city. Only numbers within the same general calling area can be switched.

Last Update:01/11/2010

Will I need to get a new mobile phone and rate plan when I transfer my number to Bell?

Yes, you'll need a new mobile phone or smartphone and a new rate plan when you transfer your number to Bell.

Last Update:01/11/2010

Will my voicemail and other calling features keep working when I transfer my number to Bell?

No. Only the phone number gets transferred to Bell. Features you had with your previous service provider will be disconnected. Ask about features that will let you make the most of your new phone during the transfer process. It is also important to check if services such as Internet access or security systems might be affected by a phone number transfer.

Last Update:01/11/2010

Can I transfer my number if I have a contract with my current service provider?

Yes, you can transfer your number at any time. Check the details of your current service to understand any charges, such as cancellation fees and outstanding balances you may be responsible for when the service is cancelled.

Last Update:01/11/2010

Is there a charge to transfer my number to Bell?

No, there are no additional fees to transfer your number to Bell, but you are responsible for any contractual obligation with your previous service provider.

Last Update:01/11/2010

How do I transfer my phone number to Bell?

To switch your number over to Bell, visit a Bell store or call us at 1 800 667-0123. Have your phone and the most recent copy of your current phone bill handy when you come to see us. Do NOT cancel your current service, as only active phone numbers are eligible to be transferred. If you wish to be contacted by a Bell representative, please provide the following information.

Last Update:01/11/2010

Can I transfer a phone number to Bell from a deactivated phone?

No. Only active phone numbers can be transferred.

Last Update:01/11/2010