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I have a question about my Turbo Stick

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About the Turbo Stick

With a Turbo Stick from Bell, you'll have a reliable Internet connection anywhere you can use your Bell mobile phone - and you don't have to look for a Wi-Fi hotspot. You can use your Turbo Stick with any compatible PC or Mac with a USB port. You can also move your Turbo Stick from one computer to another.

Click on the topics on the left to learn more.

Last Updated:18/07/2011

About the Turbo Stick

With a Turbo Stick from Bell, you'll have a reliable Internet connection anywhere you can use your Bell mobile phone - and you don't have to look for a Wi-Fi hotspot. You can use your Turbo Stick with any compatible PC or Mac with a USB port. You can also move your Turbo Stick from one computer to another.

Click on the topics on the left to learn more.


Last Update:18/07/2011


What self serve tasks can I do online?

You can perform a wide range of self serve tasks online. Log in to My Bell to access the options below.

Register for e-bill and go paperless

Cut clutter and reduce the paper you receive each month

Learn how to go paperless
Register for pre-authorized payments Never forget a payment and avoid late charges

Learn more about pre-authorized payments
View your account balance Find out your balance any time

Learn how to check your account balance
Monitor and manage your data Get up-to-date information whenever you like
Change your billing address Change your address in just a few clicks

Learn how
Change your service address If Mobility is your only service with Bell, change your address in just a few clicks

Learn how

Learn more about Self Serve


Last Update:18/07/2011


How do I improve the strength of my network connection?

Generally, you should have a reliable, high-speed wireless connection on the Bell network. If your connection seems slow or disconnects without warning, you may be in an area without coverage. Even if your mobile phone or other device has coverage, performance may vary between devices and manufacturers.

  • Check our coverage maps to ensure you are in an area with coverage.
  • Try using a USB extension cable to place the Turbo Stick in an area with better coverage, if possible.
  • If your Turbo Stick supports an external antenna, you can use an antenna to try to boost the signal.

More Turbo Stick troubleshooting


Last Update:18/07/2011


I have trouble sending email

Make sure your Turbo Stick is set up to use mail.1xbell.ca for the outgoing (SMTP) mail server. This is the Bell Mobility default SMTP server. If you need help changing this setting, visit our device support section and choose your Turbo Stick model to see the user guide.

If that doesn't solve the problem, please contact us for technical support.


Last Update:18/07/2011


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