The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation

Select a language

Select a region

Save my selections
Store Locator

Find a store

Login navigation
Log in / Register
Selected search filter All topics

My Internet bill is higher than usual this month

Contact us

Your bill may be higher than expected due to one of the following reasons:

Charges billed in advance
Monthly service charges are billed one month in advance, including Internet access or any additional services.

Changes to your Internet service
Your bill will reflect any changes you make to your rate plan or features during any given month.

Partial monthly charges are also assessed when you sign up for a service prior to your next billing date.

Late payment fee
A late payment fee of 3% per month (42.58% per annum) is applied from the billing date if we don't receive your payment within 30 days of the billing date.

To avoid late payment fees:

  • If you pay online or by cheque, allow sufficient time for your payment to reach us by the due date.
  • Update your pre-authorized payment details (credit card or banking information).
  • Check your account status regularly (bill, usage and other account information).

You can update your payment information and check your account status by logging in to MyBell.

Internet usage
Some Internet plans have a monthly allowance for data usage and/or dial-up access. If you exceed these limits, your statement will include additional charges.

Note that using Fibe TV applications – such as Galaxie and Facebook – will count toward your Internet usage.
Learn more about Internet usage.

Last Updated:17/06/2013

Was this article useful?

We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles