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Troubleshooting Bell email

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Issue Resolution
Having issues logging in to Bell email

Reset your email password

Once reset, you’ll need to enter the new password in all the devices you use to check your Bell email.
Getting an error message when trying to send mail Troubleshoot error messages
Receiving duplicate emails

Set up IMAP in your email software

Important: back up email messages and delete your existing profile before proceeding with the IMAP setup. This will prevent you from receiving the same emails on both profiles.

Unable to receive emails from a specific email address
  1. Log in to webmail.
  2. Check if the missing email is in your Junk folder.
  3. Go to the settings (gear icon).
  4. Select Settings.
  5. Click on Security and make sure that Delete incoming junk mail is NOT selected.
  6. Scroll to Blocked Senders and make sure that the email addresses are not listed in the blocked email section.
I’m travelling outside of North America and can’t send or receive emails using my phone, tablet or email software. Resolution: You can use webmail to send and receive emails while travelling. You will need your email address and password to log in. How to find my email address or reset my password
Mail failed, returning to sender
If you receive this message (or Returned mail: User unknown or Message status: Undeliverable), confirm that you have the right email address for your intended recipient, and that you have typed it correctly. You can also read the body of the error message to see if it explains what went wrong.
Message was not delivered You can receive this message for two reasons. Either your message exceeds the maximum size of the recipient’s mailbox, or their mailbox is full.
Returned mail: Cannot send message for XX days This message means that the Bell Mail server has been trying to send your message for several days, but has been unsuccessful. It may indicate a problem with the recipient’s email server.
Returned mail: Host unknown This message means that the Bell email server cannot identify the recipient’s email server. Confirm that you have the right email address for your intended recipient, and that you have typed it correctly.

If the email address looks correct, you can try sending your message again. If it still doesn’t go through, contact the recipient another way.
SSL or SMTP error message If you get an error message that refers to SSL or SMTP when you try to send email, there is a problem with your anti-virus software.
Typical messages are:
  • The server requires a SSL connection (0x800CCC7C)
  • SMTP 500 Syntax error (0x800CCC62)
  • The server does not support a SSL connection (0x800CCC7D)
  • Unable to establish SSL connection with server (0x800CCC7F)
To continue using your current anti-virus software, you'll need to disable email scanning to send email. Follow the manufacturer's directions for your program, and be aware that this will reduce your virus protection.
To avoid disabling email scanning, you can use Bell webmail rather than email software. You can also switch your virus protection to Bell Internet Security Manager, which supports SSL.
If the problem persists,  verify your mail server address and other important settings
My Sent folder is not updated in Webmail when I send messages from my email program. You may need to change your email program's server settings to IMAP for the Sent folder to sync properly.

Before you start, remove your current email profile.

Important for Mac Mail: 
If you're using Mac Mail, please disable your profile instead of removing it. By doing so, you’ll be able to keep the emails currently saved on your computer.

Add a new profile:
Learn how to add an email account to an email client.
Having issues with sending or receiving emails on my smartphone, tablet or computer If you can’t send or receive email on your smartphone or tablet or if you’ve recently updated your email password, you might need to update the email server settings. Follow these instructions to view and update your existing email settings.

 

iOS:

  1. Touch Settings.
  2. Touch Mail.
  3. Touch Account.
  4. Select your Bell email accounts.
  5. Select your email address and review your settings.

 

Android:

  1. Open the Mail app and navigate to the settings (gear icon) section.
  2. Touch Accounts.
  3. Touch the Bell email account.
  4. Touch Account.
  5. Touch Account/Server settings.
  6. Review the email address and password as well as the server settings..

Note: Settings can vary by device. For more information, contact your device manufacturer.

 

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Computer (email software):

  1. Open the email software (Outlook, Windows Mail, Mac Mail, etc.) and navigate to the account settings.
  2. Select the Bell email account.
  3. Review the email address and password as well as the server settings.

Check webmail

  1. Log in to webmail.
  2. Go to the settings.
  3. Select Mail Forwarding and ensure it is disabled.
Software requirements View requirements