If you can connect to Bell Internet but are unable to browse the web, your computer's TCP/IP (Transmission Control Protocol/Internet Protocol) may have become corrupt. The Internet connection icon will appear in your taskbar if you’re connected to Bell Internet.
Here’s how to restore your TCP/IP in Windows XP:
- Click Start and then Run.
- In the Open text box, type and then click OK.
A blank window will appear for a few seconds while TCP/IP is reset. Once it disappears, try to browse the web again.If you continue to experience problems, please contact us for further assistance.