The browser version you’re using appears to be out of date. For a better browsing experience and to properly view
all the features of our website, as well as others, please upgrade to the latest version of Internet Explorer.
Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

I can’t connect to the Internet using my router

Contact us

Try the following steps before contacting the technical help desk.

  1. Turn off or unplug your Bell Internet High Speed modem.
  2. Turn off or unplug your router.
  3. Wait 30 seconds.
  4. Turn your modem and router back on and wait until all the lights are lit again.
  5. Try surfing the Internet.
If you still can’t connect to the Internet, please contact us for further assistance.

 

Last Updated:08/07/2012

Was this article useful?


We would appreciate suggestions on how we can improve the content on our website.

Please note that we will not respond to the feedback you provide on this form. If you have questions about your service, please click the Contact us button above and select Other ways to contact us.

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles