Outside Bell network wiring, service wires, cables, poles, Bell boxes
Repairs of wires, poles and other Bell equipment that is outside of your premises are handled by Bell at no cost.
Outside Service Wire
The Outside Service Wire is the wire that connects your home to the telephone pole. This wire can either be aerial connection or can also be connected to your home underground. If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.
From your Bell Home phone: Dial 6-1-1
From any phone: Dial 1 866 310-BELL (2355)
Your can also start a chat session with a home phone specialist from our Contact us page.
Other Bell outside property
If you notice that Bell-owned property outside your home has been damaged (poles bending, damaged/hazardous wires, low wires, cut wires, Bell boxes left open or broken, manhole covers damaged, broken or missing etc.) please report it immediately by calling:
Bell Damage Repair: 1-844-225-5550.
If you need to report graffiti on Bell network equipment, please call 1 866 213-1756.