How to make a call with Canada DirectCanada Direct is an automated service that lets you call Canada and other countries from overseas but pay a set rate in Canadian currency instead of foreign rates.
To make a call:
- Dial the Canada Direct access number (PDF 294.18 KB) for the country you are calling from (the "in-country" access number).
- Follow the voice prompts to choose your language and payment method.
- Use your Bell Calling Card, Family Contact card, or Prepaid card to pay for your call. If you're calling Canada, you may also call collect.
If you have any problems, just dial "0" and a Canadian operator will be there to help you.
Hints and tips
- In a hotel, follow the instructions to get an outside line, then dial the in-country access number. Although the Canada Direct service is toll-free for hotels, some may still charge a connection fee. Ask the front desk if there will be any surcharges.
- If you're asked for your credit card number, do not provide it. You may be experiencing telephone fraud; find out how to protect yourself.
- You can also use Canada Direct with a computer modem to send or receive faxes or e-mail.
- When using a rotary phone, dial the in-country access number. After the voice prompts are finished, you'll be transferred to a Canada Direct operator.
- If you often make calls from a country that commonly uses rotary phones, consider investing in a tone dialler. This device simulates touchtone dialling, so you can use the automated service instead of waiting for operator assistance. Tone diallers are available from home electronics stores.