Fibe TV is frozen or pixellated
Nova
Steps to follow: 5
1. Unplug the power cable on the back of the modem.
Images may not be exactly as shown.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
2. Wait 10 seconds.
Images may not be exactly as shown.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
3. Reinsert the cable.
Images may not be exactly as shown.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
4. Wait approximately 5 minutes for the modem to complete the rebooting process.
Images may not be exactly as shown.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
5. Once the modem has restarted, check to see if your signal has returned.
Images may not be exactly as shown.
If the picture on your TV freezes or is pixellated, or if your TV displays a “Signal loss” message, try rebooting your modem and receiver.
If your issue is not resolved, or occurs frequently, please contact us.
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