My Fibe TV is showing a snowy, blue or black screen

Introduction

Several factors may affect your ability to watch Fibe TV. We recommend that you check the following before you begin troubleshooting:

• Verify that your Fibe TV receiver is properly connected to your TV.
• Make sure your TV is on channel 3 or 4
• Ensure your TV is set to the correct input
  • On your TV’s remote control, press one of the following buttons until you see the Fibe TV picture:
    • TV/Video
    • Input
    • Mode

If you still cannot see the Fibe TV picture, follow the instructions that match what you see on your TV:

• I see a snowy screen
• I see a blue screen
• I see a black screen

Last Update:03/02/2012

Snowy screen

If you still see a snowy screen after verifying that your TV is on channel 3 or 4 and you have cycled through your TV inputs, it may signal that your coaxial cable is not set up properly.

• Verify that the coaxial cable connection from the receiver’s TV OUT is properly connected to the TV.
  
• If it is, verify that there is power to your Fibe TV receiver by pressing the POWER button on the front of the receiver. When powered on, the POWER button has a green light around it.
  • If after pressing power there is no power light, make sure the receiver’s power supply is plugged into an electrical outlet and that the power supply is securely plugged in the back of the receiver.

Last Update:03/02/2012

Blue screen

If you have not pressed any buttons on the remote control for a while, your Fibe TV screen will go into standby mode.

To exit this mode, press the BELL button on your Fibe TV remote control to enter the Bell TV mode.

Then, press the SELECT button to watch TV.

Last Update:03/02/2012

Black screen

Seeing a black screen may indicate that you have landed on a Galaxie Music or audio-only channel, or that you have connectivity issues.

Galaxie/audio channels

When the Galaxie application is not active, there is no image on the Galaxie audio channels.

To verify that you’re on an audio-only channel, press the INFO button on your Fibe TV remote control.

• The light around the POWER button on your Fibe TV receiver should flash when receiving commands from the remote control.

Connectivity

1. Verify that the LINK LED (green dot in the centre of your receiver) is lit.
   • If it’s not, check the back of your receiver to make sure that the coaxial cable is tightly screwed to the connector labelled TO WALL or an Ethernet cable firmly connected to the NETWORK jack. You should only have one of these connected.
2. Verify that the other end of either the coaxial or the Ethernet cable connected to the Fibe TV receiver is connected to a wall jack.
3. If the LINK LED is lit, check that you’re on the correct input by pressing the GUIDE button on your Fibe TV remote control.
   • The light around the POWER button flashes as it receives the command from the remote control.
   • The Fibe TV Program Guide should appear on the screen. Change channels to verify that you can watch TV.
4. If the TV picture does not appear when changing channels, this may indicate that your modem is not transmitting video and Internet data.
   • Follow the instructions in I’m having problems with My Bell Fibe TV and Internet services to restore your TV service.

Last Update:03/02/2012