Getting started with Bell Fibe TV

Welcome

With your new Bell Fibe^TM TV and Internet services, you’re about to enjoy:

• Absolutely stunning HD picture quality –10x better than regular television.
• Whole Home PVR – A single PVR serves all the TVs in your home. Record multiple shows at the same time, and play them back from any TV.
• On Demand programming – watch the latest movies and catch up on shows whenever you want.
• Flexible programming – enjoy more flexibility in choosing the channels you really love.
• Apps on your TV – Fibe is the only TV service to bring applications like Facebook to your big screen.

Use the guide to learn about the benefits of Fibe TV and how to use the most popular features.

Not a Fibe TV customer yet?

Learn more about the newest, most amazing TV service.

Last Update:25/10/2011

Installation

Preparing for your installation and set up

• Make sure that your TV(s) and computer(s) are functional and that the connections to both are accessible.
• Ideally, your TV(s) should be located close to your coaxial cable outlets (where the cable comes out of the wall) and your computers should be near power outlets.
• Have two power bars available to facilitate all the connections required.
• Please have the WEP or WPA key for your wireless home network available so the technician can configure your new system with your existing wireless settings.

Factors to consider before installation:

• Move away any large furniture that might impede installation.
• If you live in a rental property or condo, it's your responsibility to get permission to install Bell Fibe TV. You'll be required to sign the work order, confirming that you have secured the required permissions.
• The account holder must be on-site for the duration of the installation. If you can't be home at that time, please ensure a representative, 18 years of age or older, will be on-site to authorize the installation and sign the agreement on your behalf.
• Technicians are not authorized or equipped to enter a customer's attic for cable routing.
• Basic installation will take approximately 5 hours to complete and does not include fishing wires through walls.

Note: Your installation may start at any time during the scheduled appointment window and extend beyond the allotted window depending on requirements.

Sit back while your Bell technician:

Hooks up your Bell Fibe TV service to your TV, home theatre system, and the Internet.

• Installs your Bell Fibe TV receivers in their requested locations.
• Installs the Internet gateway and configures it for Fibe TV.
• Connects one PC and one laptop to the Internet gateway.
• Activates all the receivers you’ve ordered.

Optimizes your receiver settings for a sharper picture quality.

• Adjusts the receiver settings for optimal TV format and input.

Programs the universal remote so that you'll only ever need one.

• Provides you with a full tutorial on how to use your Bell Fibe TV, remote, and receiver.

(Please note that the technician will connect your home theatre system but is not responsible for configuration and set up. )

Last Update:25/10/2011

Getting started with Fibe TV

Learn how to take advantage of some of the cutting-edge features of your Fibe TV service.

Quick start guide: Download our handy quick start guide that breaks down all the key features of your new service.

Program your Fibe TV remote: Your Bell Fibe TV remote comes ready to use with your receiver, but you can also program it to control your TV, DVD player and some other devices. Learn more

Controlling live TV: Control live TV from any TV in your home so you never miss a moment.

Whole home PVR feature: Learn how to get an unmatched, entertainment experience throughout your home.

Remote PVR: Schedule and manage your PVR recordings online from any Internet-connected computer.

Favourites list: Customize your Fibe TV service by creating a program listing that contains only the channels you watch often.

Finding programs: Fibe TV Search lets you find shows based on title, keywords, or actors’ names . Learn more

Recording: Learn how to record live TV, schedule a recording from any receiver in your home

Fibe TV channel categories: Check out how your channels are organized to make searching for your favourite show easier.

Last Update:25/10/2011

Billing and troubleshooting

Your Bell One Bill

Your Bell Fibe TV and Internet service will be billed to you on Bell’s One Bill. One Bill combines the billing information for all your Bell services in a simple, easy-to-read summary with a detail page for each. This means you only have one payment to make each month.

Learn more about your Bell One Bill

How to pay your Bell One Bill

Managing your account online

Now that your system is running and you’ve started to enjoy your Fibe TV and Internet service, take a few minutes to register for My Bell. Registering is easy and will give you online access to your account details, billing information, and more. Registering for My Bell will also give you access to Bell TV Online and Remote PVR service.

Learn more about My Bell

Register for My Bell

Troubleshooting for Bell Fibe TV and Internet

Bell Fibe TV support

For a full view of all support articles for Fibe TV, make sure you visit the Knowledge Centre where you can browse through all available Fibe TV support content. You can also use the search bar if you have a specific concern.

Bell Fibe Internet support

Access all the information you need regarding your Internet service including account and bill information, email and security services, and more.

Last Update:25/10/2011