What is enhanced 9-1-1 (e9-1-1) service?
When you dial 9-1-1 from your Bell Mobility device, Bell Mobility routes your call to the 9-1-1 emergency operator for your area.
Phase One of enhanced 9-1-1 service (e9-1-1) provides 9-1-1 emergency operators with your mobile phone number, area code and approximate location information. The operator will know the location of the cellular tower handling your call. Phase One of enhanced 9-1-1 service is currently available in most areas with 9-1-1 service.
Phase Two of e9-1-1 service allows for 9-1-1 emergency operators to more accurately locate a Phase Two-ready mobile device. Bell Mobility has been able to route calls with e9-1-1 Phase Two information since February 2010.
Note: 9-1-1 emergency operators are provided by local emergency service providers and their availability may vary by region. Where no 9-1-1 call centre exists, you may need to dial alternate numbers to directly reach local police, fire and/or ambulance services.