Unlocking your device
When you buy a device from Bell Mobility, it is programmed and locked to the Bell mobile network. This protects the device from being accidentally reprogrammed or important network functions from being changed. If you meet the criteria (described below) and Bell unlocks the device at your request, your device manufacturer will continue to honour the warranty it provides.
Planning to travel with your device?
If you plan on travelling with your device and wish to keep your Bell phone number, you don’t necessarily need to unlock your device. Consider purchasing a Travel Data Pass with competitive rates and discounts. That way, you won’t have to pay a device unlocking fee.
Is your device already unlocked?
You may not need to unlock your device. For example, most tablets, Android Nexus series devices (i.e. LG Nexus, Samsung Nexus, Motorola Nexus, etc) and Microsoft Nokia Lumia phones are sold unlocked from the factory. To check if your device is already unlocked, insert a SIM that fits your device from another provider and try to place a call. If you are able to place a call, you do not need to unlock it. For more information on how to change your SIM card, please refer to your device manual.
For Bell to process your unlocking request, each of the device and account eligibility requirements set out below must be met:
- You must be or have been a Bell customer.
- The device must be locked to Bell’s mobile network.
- The device cannot be reported as lost or stolen.
- The device must be HSPA or LTE compatible.
- Subsidized devices must have been activated with service for at least 90 days. Devices that have been purchased outright, or that no longer have remaining subsidies or discounts can be unlocked at any time, provided the other eligibility conditions are met.
- Prepaid devices can be unlocked at anytime provided there is a prepaid balance from which to deduct the unlocking fee.
- Your account must not be past due.
- If your account has been cancelled, you must not have an account balance, with any pending charges billed and paid.
What you’ll need
To unlock your device, you’ll need to have the following on hand:
- The Bell device you wish to unlock
- A non-Bell SIM card that fits the device
- The device’s IMEI number
- A credit card for payment of the unlocking fee
Note: the unlocking codes and instructions will be provided to you upon completion of your request.
Bell will charge you a one-time fee by credit card and the transaction will appear on your Bell Mobility or One Bill account.
The fees to unlock a device are as follows:
- Base fee: $50 + applicable taxes.
- Devices under contract and subject to credit conditions such as a credit limit or credit deposit: $150 + applicable taxes.
- Former Bell customers: $75 + applicable taxes
To unlock your device, log in to MyBell.