Your personal information
What is “personal” information?
Personal information can include:
- Your name, address and phone number(s).
- Other information about the Bell product(s) that you subscribe to, such as calling features or Bell TV programming.
- Your service usage such as cellular call records, long distance usage or Internet surfing habits.
- Account information such as the status of your account or your method of payment.
How and why does Bell collect personal information?
We collect information during the application process, when communicating or transacting business with you, when you browse the Internet using your mobile device, laptop, computer or TV, and when providing you with service. Occasionally we collect information about you from third parties, such as credit reporting agencies for credit checks.
We collect information to:
- Establish and maintain a responsible commercial relationship with you. For example, we may collect information to confirm your identity or to establish credit worthiness.
- Understand your needs and preferences to recommend relevant offers, products, services and bundled discounts on behalf of Bell and its affiliates.
- Understand who the people are that use our products and services, how they use them, and how we can improve them.
- Manage and develop Bell's business and operations. For example, we monitor usage volumes in order to plan and provision our communications networks. We also track product sales to determine the success of features, promotions and pricing.
- Meet legal and regulatory requirements. For example, we may be required to collect information by a court order or to demonstrate compliance with a CRTC requirement.
Your personal information will not be used for any other purpose without your consent.
Does Bell store customer information outside of Canada?
In some cases, personal information collected by the Bell companies may be stored and processed outside of Canada to provide you with service or to support Bell operations.While the information may be subject to the legal jurisdictions of these countries, the companies that provide us with these services have obligations to protect such information. For example, the information is typically provided only after detailed contracts are set out with the companies that provide us with these services. Moreover, the information may only be used for the purposes of providing the services in question.