What are pretexting and phishing?
Pretexting, sometimes referred to as "social engineering", refers to the act of misrepresenting yourself (a pretext) so you can get someone else’s private information. Often a pretexter will have some accurate basic information (such as your mailing address) before making the call, and by using that information can gain other information.
The practice is sometimes used by fraudsters to try to gain access to Bell customers’ accounts.
Bell is very concerned about protecting your privacy and has safeguards in place to ensure that your information is not disclosed to an unauthorized third party. This is why you are always asked to confirm certain personal information when you call us regarding your account.
Phishing is the use of phoney email messages, pop-up windows and fraudulent Web sites designed to trick people into divulging personal and financial information. The logos and design styles of well-known companies are often used to try to trick customers into thinking the site is safe. Phishers often circulate emails containing forms and links to Web sites that look as though they belong to companies such as Bell.
Protect yourself: you should be sceptical of unsolicited requests for personal information. Shred personal documents before you recycle them, and be very cautious about the information you post on the Internet.