How to return an order
To return a mobile phone, telephone or accessory, simply fill out the return form included with your shipment and stick the included return waybill on the outside of the box.
- Canada Post shipments: drop off the package at any Canada Post outlet.
- Purolator shipments: call the phone number on the return waybill to arrange for Purolator pick-up or to find the nearest drop-off location.
- A no return/no refund policy applies to all clearance phones.
- Mobile phones purchased in the store must be returned to the store where the purchase was made. Products purchased on bell.ca can not be returned to a store.