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Knowledge Centre

Articles for "Security and privacy" in Billing & accounts support


1.How does Bell respect my privacy?

The Bell Companies have long been committed to maintaining the accuracy, confidentiality, security and privacy of your information. National Do Not call List

2.How to protect yourself from telecom fraud

How to protect yourself from telecom fraud. Many types of telecom fraud exist, including: Stolen or lost handsets/equipment, Mobile phone scams, Internet and email scams, Landline phone scams, Identity theft and fraud.

3.What is enhanced 911 (e9-1-1) service?

What is enhanced 9-1-1 (e9-1-1)?When you dial 9-1-1 from your Bell Mobility device, Bell Mobility will route your call to the 9-1-1 emergency...

4.How to replace a lost mobile phone and/or SIM card

If you've lost your mobile phone and/or SIM card, you can replace it with another phone or a SIM card and keep the same phone number.First, in order...

5.My mobile phone is locked

When you buy a mobile phone from Bell Mobility, we program, then lock it. Bell can unlock your phone in the following conditions…

6.My phone has been stolen while travelling

If your phone or SIM card is lost or stolen while you’re travelling you should report it immediately to Bell Mobility customer service to avoid...

7.How to use the Bell Anti-SPAM service

You can access the service from your mobile phone or smartphone by visiting www.bell.ca/mobileantispam, or by texting these commands to short code...

8.How to use my mobile phone safely on the road?

 Driving responsibly should be your first priority when behind the wheel. Drivers are encouraged to use a hands-free unit or headset with...

9.How to get a non-published Bell Home phone number

Request a new unlisted number from Bell customer service. Unfortunately, an existing listed number cannot be unlisted.

10.I need to phone Mobility customer service while travelling abroad

For customer service when travelling overseas, call free of charge or send us an email.

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