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Knowledge Centre

Articles for "Phones, tablets and Mobile Internet" in Bell Mobility support

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1.My mobile phone is locked

When you buy a mobile phone from Bell Mobility, we program, then lock it. Bell can unlock your phone in the following conditions…

2.How to set up my BlackBerry Internet Service (BIS)

Use BlackBerry Internet Service to set up and manage email accounts on your BlackBerry smartphone.

3.I’m having trouble sending or receiving text messages

Trouble sending or receiving text messages Can you make calls? Learn what to do if you can’t make or receive calls on your smartphone. ...

4.I get an error message on my phone that says "SIM card locked"

To unlock your SIM card, you must reset your PIN by entering your unlock key (PIN unblocking key or PUK code). Log in to MyBell to retrieve your unlock key.

5.I’m not receiving email on my BlackBerry smartphone.

If someone tells you they sent you an email that you haven’t received, try sending an email to your own email address. If you receive your own email...

6.I can’t send email on my smartphone.

If you’re using a BlackBerry smartphone, please read the article “I’m not able to send email on my BlackBerry smartphone” for more detailed...

7.I have a question about my Turbo Stick

With a Turbo Stick from Bell, you'll have a reliable Internet connection anywhere you can use your Bell mobile phone - and you don't have to look for...

8.I'm having trouble with my Turbo Stick or Mobile Connect software

Basic troubleshooting tips Review all the help and troubleshooting material in the Getting Started Guide that came with your Turbo Stick. ...

9.My phone has been stolen

If your phone or SIM card is lost or stolen, you should report it immediately to Bell Mobility customer service to avoid...

10.I’m having trouble making or receiving calls on my smartphone

I’m not able to make calls from my smartphone Confirm that your smartphone is turned on and the wireless network is enabled. Visit the...

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