Bell IP Relay uses the familiarity of online chat applications to make communication easier for people with hearing or speech disabilities.
Bell IP Relay users connect to specially trained operators through chat sessions in the Bell IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.
Bell Relay service vs. Bell IP Relay
The traditional Bell Relay service (BRS) allows people with a hearing or speech disability to communicate via teletypewriter (TTY).
Bell IP Relay uses a computer and Internet chat portal in place of the teletypewriter. You can use Bell IP Relay from anywhere in the world as long as you have access to a web-enabled computer.
Bell Relay service will continue to operate alongside Bell IP Relay. The services are independent and can be used simultaneously.
For more information
You can also contact an Accessibility services centre representative:
1 800 268-9243
Ontario: 1 800 268-9242
Québec: 1 800 361-6476
Hours of operation
Monday to Friday, 8:30 a.m. to 5 p.m. (ET)