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What are the unregulated terms of service?

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Good news! The price and most of the terms for Bell local phone services in your area are no longer regulated by the Canadian Radio-television and Telecommunications Commission (CRTC).1

What it all means for you

  • Greater flexibility and choice with local phone services
  • New innovative services and exciting new packages and promotions
  • The option to receive basic local phone service at the CRTC-approved price

Your Bell local phone service is now provided under our Unregulated Terms of Service for Consumers (UTOS), which defines your rights and obligations as our customer.2
our services and equipment will not change.
icgenView call areas affected

For more information, please contact:

Bell Canada
Customer Service Centre
P.O. Box 920, Station A
Toronto, Ontario M5W 1G5
310-BELLTM (310-2355)
www.bell.ca

You can also contact the organizations below:

Commissioner for Complaints
for Telecommunications Services (CCTS)
P.O. Box 81088
Ottawa, Ontario K1P 1B1
Tel.: 1-888-221-1687
www.ccts-cprst.ca/


General inquiries: info@ccts-cprst.ca
Competition Bureau of Canada
50 Victoria Street
Gatineau, Quebec K1A 0C9
Tel.: 1 800 348-5358
competitionbureau.gc.ca


Canadian Radio-television and
Telecommunications Commission
Ottawa, Ontario K1A 0N2
Tel.: 1-877-249-2782
www.crtc.gc.ca

Office of the Privacy
Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Tel.: 1-800-282-1376
www.privcom.gc.ca


Canadian Consumer
Information Gateway -
Office of Consumer Affairs
Industry Canada
235 Queen Street, 6th Floor West
Ottawa, Ontario K1A 0H5
Tel.: 613-946-2576
www.consumerinformation.ic.gc.ca

Available to residential customers in Ontario where technology permits. Touch-Tone ($2.80/mo.) and 9-1-1 ($0.16/mo.) extra. Service area charge may apply; see bell.ca/serviceareacharge. One-time activation fee (up to $55 per line) applies. One-time fee ($20) applies to customers who downgrade within 4 months. 30-day notice required to cancel service. Subject to change without notice. Taxes extra. Other conditions apply. (1) Effective dates of deregulation are the following: August 29, 2008, September 4, 2008, October 27, 2008 and November 3, 2008. To find out the effective date of your locality, please visit bell.ca/fall2008list. (2) Subject to change upon prior notice to you. Your purchase and use of our products and services means that you accept the UTOS. The UTOS don't apply to services/products offered by Bell or any other Bell company that have their own specific terms and conditions. (3) Available to new customers who sign up for the Bundle with Home Phone Lite and at least 1 other select service. Details at bell.ca/bellbundle. 310-BELL is a trade-mark of Bell Canada.

Last Updated:20/02/2013

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