How to receive and pay your Bell bill during a Canada Post work stoppage.

Due to the Canada Post work stoppage, mail to and from Bell may not be delivered.

Please remember that you will continue to be responsible for paying your Bell bill on time during a postal disruption. To keep track of your bills and avoid late fees, we encourage you to register your account on MyBell.ca and/or download the MyBell app on your smartphone.

To sign up, please visit MyBell.ca and follow the simple steps to access your account online, switch to e-bill, and set up payments by debit or credit card.

You can also make payments through online banking, at a bank machine or in person at your financial institution.

Here are some questions and answers to help you if there is a Canada Post work stoppage.

I receive my bill in the mail. How can I check my account balance?

We recommend switching to e-bill on MyBell.ca to stay up to date on your account activity, payment amounts and due dates.

You can also check your account balance by calling 310-Bell (2355) and selecting “account balance” from the “billing and payments” option.

What are my payment options during a postal disruption?

• Online
  Visit MyBell.ca and sign up for pre-authorized payments by debit or credit card. You can also make a one-time debit or credit card payment.
• By phone
  Call 1 888 285-1764 (24 hour payment processing line) to make a one-time payment.
• In person
  You can also print your e-bill and pay in person at your bank or through an ATM. Please contact your financial institution for instructions and details.

Will late payment charges apply if I don’t get my bill or can’t send a cheque?

Yes. To avoid late fees, please register for e-bill to stay updated on your account and pay your bill using any of the options outlined above.

How can I access my service agreement contract?

Please visit a store or call 310-Bell (2355) to arrange to have the agreement sent by email. Alternately, you can view it on MyBell.ca.

How should I return my Bell modem/receiver?

Equipment returns will be handled through Purolator Courier. Please click here for detailed return instructions and to print your pre-paid Purolator shipping labels.

How should I return my Bell Mobility products?

Bell Mobility product returns will be handled by TForce/Loomis. If you lose the return waybill provided with your Bell Mobility shipment, please call Loomis at 1 855 256-6647 (or visit www.loomis-express.com) and arrange a pickup. The return address is:

KN Returns
2300 Hogan Drive
Mississauga, ON  L5N 0C8

How should I return my Smart/Phone Care products?

Smart/Phone Care product returns will be handled by Purolator. If you lose the return waybill provided with your Smart/Phone Care shipment, please call us at 1 866 213-2143 to request a new return waybill (sent via email). Alternatively, you can call Purolator at 1 888 744-7123 (or visit www.purolator.com) and arrange a pickup. The return address is:
KN Returns
2300 Hogan Drive
Mississauga, ON  L5N 0C8